FAQS

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The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Due to the weight and size of packages, it would be costly for us to send in 1 single package. It's actually cheaper with our shipping method to send the packages in two or more different packages. This varies from product to product though. In most cases, if the product is small enough, we will ship in the same package. This allows us to have cheaper prices across the store.

After the logistics carrier receives the goods, they will classify the goods, perform safety inspections and perform special disinfection treatment on the packages to ensure that the goods can be safely delivered to you. (Usually need 3-5 days processing time) Therefore, during this time period, the tracking information will display "No tracking data"

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Estimated Delivery Time: 1~4 weeks (United States/Canada/Australia/United Kingdom/EU countries) 2~5 weeks (Other countries) Your tracking number will be updated 3-7 days after your order has been shipped.

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.